DealerRater - Car Dealer Reviews, Car Dealer Directory, Vehicles For Sale, Vehicle Recalls (2024)

SALES VISIT - NEW

I was absolutely blown away by the exceptional service provided by P&W BMW. Not only did they exceed my expectations, but they did so with lightning speed and unparalleled attention to detail. I cannot re provided by P&W BMW. Not only did they exceed my expectations, but they did so with lightning speed and unparalleled attention to detail. I cannot recommend Brayden and Jim highly enough for their outstanding commitment to customer satisfaction. More

SALES VISIT - USED

My salesman Brayden was awesome. Very accommodating. I was able to do the majority of my purchase virtually. The car was a 7 series very clean with the carfax report attached to its Very accommodating. I was able to do the majority of my purchase virtually. The car was a 7 series very clean with the carfax report attached to its description. An additional service that sped up my delivery was Brayden dropping off my rental i used to pick up my car. Overall A+ experience. More

SALES VISIT - NEW

P&W BMW is the best BMW dealership in the Pittsburgh area, they are very friendly and professional. The entire staff is great to work with! area, they are very friendly and professional. The entire staff is great to work with! More

SERVICE VISIT

I have a 2021 bmw that I service at P&W. Today I took it in for an oil change and an all points inspection. I asked if body shop could look at the driver side because of a scrape. The end o Today I took it in for an oil change and an all points inspection. I asked if body shop could look at the driver side because of a scrape. The end of day body shop called and told me we didn’t pick up the car. I told them it was to be serviced and service never called me . Evidently service never took the car from body shop. I called my horribly incompetent service rep and he said I could get the car and bring back tomorrow. I was without my car all day and they expect me to get a ride to pick up,get a ride to drop off in the morning and get a ride to pick up..This is the 3rd time they kept my car overnight or days for a quick service. The last time is sat in their lot for days and no one informed me they had to order a part for a window. I could have driven the car . They offered no loaner.and I was without my car. The awful service rep did not send me service survey.. I have gone to his office before and had to wait because he was late for work. It’s not like I bought a Hugo. (For young people that was a cheap ,not very good car )I will be taking my BMWs to another dealer for service elsewhere. More

SALES VISIT - NEW

Exceptional people to work with. Gregg, Chris, and Mike were outstanding. Great dealership to work with, couldn’t be happier with my purchase. Gregg, Chris, and Mike were outstanding. Great dealership to work with, couldn’t be happier with my purchase. More

SALES VISIT - USED

Extremely frustrating experience. Poor communication and misinformation throughout entire process. Told that car was ready to pick up and finance, traveled to dealership to be told th Poor communication and misinformation throughout entire process. Told that car was ready to pick up and finance, traveled to dealership to be told that we were unable to pick it up/purchase due to a fire in autobody facility. Was told we would be contacted when able to retrieve the vehicle. Weeks later, we called to inquire about the vehicle and was then told that there was a glitch with the title. Confused - could we not acquire the car due to a fire or because of the title? Dealership permitted us to use car while waiting another 4 weeks for title which arrived, of course, during the holidays, and then were rushed through financing before year-end. Beautiful car - horrible experience. More

SALES VISIT - NEW

Excellent no questions asked got everything I needed Experience was enjoyable no pressure everybody was polite and friendly Experience was enjoyable no pressure everybody was polite and friendly More

SALES VISIT - USED

I purchased a vehicle from P & W. It began accelerating and decelerating without warning. The vehicle almost killed my wife and I. When I told the manager about the problem he refused It began accelerating and decelerating without warning. The vehicle almost killed my wife and I. When I told the manager about the problem he refused to take back the vehicle or get it repaired even though it's under warranty and he won't return my calls. DON'T BUY HERE!!! More

SALES VISIT - NEW

Scott at P & W BMW was friendly and thorough, and accelerated the entire process of picking up my new vehicle and handling my trade-in so I could get it done in the very tight window I had available. accelerated the entire process of picking up my new vehicle and handling my trade-in so I could get it done in the very tight window I had available. More

SALES VISIT - NEW

Great service. Made the buying process simple and efficient. Gregg was there every step of the way and very helpful. Made the buying process simple and efficient. Gregg was there every step of the way and very helpful. More